Greater Vancouver Property Management FAQ

you Have questions. We have systems.

Are your property managers licensed in BC?

Yes. By law, anyone providing property management services in British Columbia must be licensed under the Real Estate Services Act. This ensures strict regulatory compliance, trust accounting, and legal protection for your real estate assets. 

If communication fails, we immediately issue a 10-Day Notice to End Tenancy and manage the entire RTB dispute and eviction process for management contracts. For tenants we vetted and placed, we also cover up to $500 in court-appointed bailiff costs if required as part of our eviction assurance.

Income checks, credit reports, employment verification, references and open-source databases help build a complete behavioral profile. Tenant screening is more than checking a tick-box. Listening to what isn’t said or who’s saying it may be just as important. By analyzing financial habits and history, we see the bigger picture and do our best to ensure your property is placed in responsible hands.

We mitigate this risk starting with our thorough screening process, detailed rental addendum and documented inspection reports (RTB-27). Through communication, we can resolve most problems to establish fault and collect payment.

For Full-management clients, should an issue escalate, my direct experience navigating RTB arbitrations and small claims court ensures you have an experienced agent representing your case. Full management clients also receive our $500 pet damage assurance. 

Using real-time market data, we analyze active competition (what prospective tenants are looking at today) and various property specific perks, layouts and advantages and provide a pricing range. Because time on the market is often the true indicator of value, we will communicate with you to maximize your return while minimizing vacancy.

Click here to view our transparent pricing model. No hidden fees or maintenance markups!

To successfully claim damages, you must factor in RTB guidelines regarding reasonable wear and tear and depreciated useful life. It also depends on whether the Condition Inspection Report (RTB-27) was conducted at move-in and move-out, as required to claim security deposits. We handle this entire process for your peace of mind.

Pursuing a tenant for damages after they vacate can be difficult. One of the ways we manage this process is by securing the tenant’s formal forwarding address under RTB guidelines. This ensures we can legally serve future notices, process the security deposit correctly, and take the any necessary legal actions to recover your funds

Yes, on a case-by-case basis. We do take over properties with tenants in place for a one-time onboarding fee of 25% + GST of one month’s rent. We begin with a consultation to evaluate your specific situation. By meeting the current tenant and conducting a comprehensive review of your residential tenancy agreement, rental addendum, and condition inspection reports, we ensure we can effectively step in to help and that the tenancy aligns with our portfolio standards.

Ensuring a smooth RTB arbitration is simply the result of good active management and understanding the correct RTB process. This means maintaining detailed documentation, accurate rent ledgers, utilizing the correct forms, and following strict delivery protocols with proof of service. As your property management professionals, we guarantee this process is followed as intended.

We try to make transitions seamless. With our exit assurance guarantee, all management contracts are month-to-month and you’re never locked in. Simply provide us one full calendar month’s written notice, penalty free. We then advise on the steps and BC tenancy notices required to handle the current tenant and assist with the process.

Yes. We manage CRA compliance and annual NR4 form filings for our non-resident and expat investors. This administrative service is provided for a fee of 2% + GST

For our full-management clients, our brokerage securely holds all deposits in a regulated trust account for the duration of the tenancy. If you are utilizing our Tenant Placement service, we secure the initial deposit to finalize the lease, and then transfer those funds directly to you to hold moving forward.