Full name

Phone

Property address & unit

Category

Describe the issue

This involves an active leak, electrical or gas hazard, broken lock, or loss of heat, water, or working toilet.
Check only if your issue matches one of these. Flags your request for same-day response.

Photos (up to 4)

Wide shot of the area, close-up of the issue, and the make/model plate if it’s an appliance. This helps me send the right person.

Best times to be home (optional)

If I can’t be home, I authorize entry by Simon or his contractors with 24h written notice, in line with BC tenancy rules. Pets in the unit. Please let contractors know. I understand this is for non-urgent requests. Emergencies go to phone or 911.

Please Note: If an issue is caused by tenant or guest misuse, or if no issue is found on inspection, the service call and repair costs will be billed to the tenant.

Maintenance Request

Request received.

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